Refund policy

At Honeybun Haven, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

 

Returns

• We accept returns on eligible items within 30 days of delivery.
• Items must be unused, unwashed, and in original condition with tags attached.
• Due to hygiene reasons, certain items (such as intimates or final sale items) may be non-returnable. These will be clearly marked.

How the Return Process Works

• Return addresses vary by supplier, so we’re unable to provide a single return address upfront.
• Once you request a return, we handle everything for you.
• Within 1–2 business days, we will process your request and email you a prepaid return shipping label.
• The label will include the correct return address and simple shipping instructions.

Refunds

• After your item is shipped back and received, refunds are typically processed within 1–3 weeks total from delivery.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error or defective item.

 

Important Notes

 

• Please do not return items without first contacting us, as returns sent to the wrong address may not be processed.
• We ask that customers wait for the provided return label to ensure a smooth and accurate return.

If you have any questions or need help starting a return, feel free to contact our support team at honeybunhaven@gmail.com — we’re always happy to assist.